Privacy Policy
Privacy Policy - AKG Hotel
**Effective Date:** August 10, 2025
**Last Updated:** August 10, 2025
## 1. Introduction
AKG Hotel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make reservations, or use our services.
## 2. Information We Collect
### 2.1 Personal Information
We may collect the following personal information:
- **Identity Information:** Full name, date of birth, gender, nationality
- **Contact Information:** Email address, phone number, postal address
- **Identification Documents:** Government-issued ID, passport details
- **Payment Information:** Credit/debit card details, billing address
- **Booking Information:** Reservation details, preferences, special requests
- **Communication Records:** Email correspondence, phone call records
### 2.2 Automatically Collected Information
When you visit our website or use our mobile app, we automatically collect:
- **Technical Information:** IP address, browser type, device information
- **Usage Data:** Pages visited, time spent, click patterns
- **Location Data:** Approximate location based on IP address
- **Cookies and Tracking:** Information stored in cookies and similar technologies
### 2.3 Information from Third Parties
We may receive information from:
- Travel booking platforms and online travel agencies
- Payment processors and financial institutions
- Social media platforms (if you choose to connect)
- Marketing partners and affiliates
## 3. How We Use Your Information
### 3.1 Primary Purposes
- **Service Provision:** Processing reservations, managing your stay
- **Communication:** Sending booking confirmations, updates, and important notices
- **Payment Processing:** Completing transactions and preventing fraud
- **Customer Service:** Responding to inquiries and resolving issues
- **Legal Compliance:** Meeting regulatory requirements and legal obligations
### 3.2 Secondary Purposes
- **Marketing:** Sending promotional offers and newsletters (with consent)
- **Analytics:** Understanding website usage and improving our services
- **Personalization:** Customizing your experience based on preferences
- **Security:** Protecting against fraud, abuse, and security threats
## 4. Legal Basis for Processing
We process your personal information based on:
- **Contract Performance:** Fulfilling our obligations under booking agreements
- **Legitimate Interests:** Improving services, fraud prevention, direct marketing
- **Legal Compliance:** Meeting tax, accounting, and regulatory requirements
- **Consent:** Where you have provided explicit consent for specific processing
## 5. Information Sharing and Disclosure
### 5.1 We May Share Information With:
- **Service Providers:** Payment processors, IT support, cleaning services
- **Business Partners:** Travel agencies, tour operators, affiliate hotels
- **Government Authorities:** When required by law or for legal proceedings
- **Corporate Transactions:** In case of merger, acquisition, or asset sale
### 5.2 We Do Not:
- Sell your personal information to third parties
- Share information for unauthorized marketing purposes
- Disclose sensitive information without legal requirement
## 6. Data Security
### 6.1 Security Measures
- **Encryption:** All sensitive data is encrypted in transit and at rest
- **Access Controls:** Limited access on a need-to-know basis
- **Regular Audits:** Periodic security assessments and updates
- **Staff Training:** Employee education on data protection practices
### 6.2 Payment Security
- PCI DSS compliant payment processing
- Secure payment gateways for online transactions
- Tokenization of payment card information
- Regular security monitoring and fraud detection
## 7. Data Retention
### 7.1 Retention Periods
- **Booking Records:** 7 years for tax and accounting purposes
- **Guest Profiles:** Until account deletion or 3 years of inactivity
- **Marketing Data:** Until consent is withdrawn
- **Security Logs:** 12 months for security monitoring
### 7.2 Deletion
- Automatic deletion after retention periods expire
- Manual deletion upon valid request
- Secure disposal methods to prevent data recovery
## 8. Your Rights and Choices
### 8.1 Data Subject Rights
You have the right to:
- **Access:** Request copies of your personal information
- **Rectification:** Correct inaccurate or incomplete data
- **Erasure:** Request deletion of your personal information
- **Portability:** Receive your data in a structured, machine-readable format
- **Restriction:** Limit how we process your information
- **Objection:** Object to processing based on legitimate interests
### 8.2 Marketing Preferences
- Opt-out of marketing communications at any time
- Unsubscribe links in all marketing emails
- Contact us directly to update preferences
- Granular control over communication types
## 9. Cookies and Tracking Technologies
### 9.1 Types of Cookies
- **Essential Cookies:** Required for website functionality
- **Analytics Cookies:** Help us understand website usage
- **Marketing Cookies:** Used for targeted advertising
- **Preference Cookies:** Remember your settings and preferences
### 9.2 Cookie Management
- Browser settings to control cookie preferences
- Opt-out tools for advertising cookies
- Regular review and updating of cookie practices
## 10. International Data Transfers
### 10.1 Cross-Border Processing
- Data may be transferred to countries outside India
- Adequate protection measures in place for international transfers
- Compliance with applicable data protection laws
### 10.2 Safeguards
- Standard contractual clauses with international partners
- Adequacy decisions where applicable
- Additional security measures for sensitive data
## 11. Children's Privacy
### 11.1 Age Restrictions
- Our services are not intended for children under 13
- We do not knowingly collect information from children
- Parental consent required for minors under 18
### 11.2 Parental Controls
- Parents may request access to their child's information
- Options to delete child's personal information
- Educational resources on online safety
## 12. Changes to This Privacy Policy
### 12.1 Updates
- We may update this policy to reflect changes in our practices
- Material changes will be prominently notified
- Effective date indicates when changes take effect
### 12.2 Notification Methods
- Email notification to registered users
- Website banner announcements
- Mobile app notifications where applicable
## 13. Contact Information
### 13.1 Data Protection Officer
**Email:** privacy@akghotel.com
**Phone:** [Privacy Officer Phone]
**Address:** [Hotel Address]
### 13.2 General Inquiries
**Email:** info@akghotel.com
**Phone:** [Hotel Phone Number]
## 14. Complaint Resolution
### 14.1 Internal Complaints
- Contact our Data Protection Officer
- We will respond within 30 days
- Escalation procedures available
### 14.2 Regulatory Complaints
- Right to file complaints with data protection authorities
- Information about relevant supervisory authorities
- Contact details for regulatory bodies
## 15. Compliance
This Privacy Policy complies with:
- Information Technology (Reasonable Security Practices) Rules, 2011
- Digital Personal Data Protection Act, 2023 (when applicable)
- International data protection standards and best practices
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*By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.*